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Terms and Conditions

These Terms and Conditions govern your use of the BopworxTM website. By visiting the BopworxTM website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Contact Information & Terms of Service

All enquiries can be sent to support@bopworx.com for postal enquiries please send to Bopworx Ltd, 135 Nutfield Road, Lisnaskea, Enniskillen BT92 0AD

Terms of Service

By placing an order via our website www.bopworx.com you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with BopworxTM you must be over 16 years of age. BopworxTM retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be BopworxTM or may in some cases be a third party. Where a contract is made with a third party BopworxTM is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. BopworxTM retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Fair Purchase Policy

We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please use Livechat or contact us 

Dispute Resolution

Online dispute resolution for consumer pursuant to Section 14.1 of Regulation (EU) 524/2013

The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/

Availability / Estimated Delivery Times

  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • BopworxTM has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number.

Returns Policy

  • BopworxTM offer a very helpful and hassle-free returns policy, after all, we are here to help you! If you are unhappy with your purchase you have 21 days to return the unopened. Please contact us for further details.
  • You are entitled to returns as per UK Consumer Law.
  • You have the right to cancel your order and return your item within the quoted time frame above. Please notify us by email of your intention to return your item(s). 

Copyright

Unless otherwise stated, all rights, including copyright, in the content of these BopworxTM web pages are owned and controlled for these purposes by BopworxTM Ltd.

In accessing BopworxTM web pages, you agree that you may only download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these BopworxTM pages for any other purpose whatsoever, in any medium, without the prior written permission of BopworxTM Ltd.

Privacy Policy

BopworxTM Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We must collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

Your Consent
By submitting information to BopworxTM you consent to the collection and use of this information by BopworxTM and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

The type of information we will collect about you when you place an order or register on our web site includes:

  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details

This information is already stored on our internal systems and our website simply verifies you as a customer of BopworxTM. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at contact us.

Use of personal information
We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the bopworx website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Email Address
Your e-mail address will be used to communicate with you about your order and products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Cookies
Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of BopworxTM essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any www.bopworx.com features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools
Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

BopworxTM may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give BopworxTM a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such BopworxTM will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between BopworxTM and the third party, and BopworxTM will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as BopworxTM itself employs. Failure on the part of the third party to meet its contractual obligations will result in BopworxTM recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on BopworxTM will adhere to the same standards as first party cookies and not collect any personally identifiable information.

Social Media Plug-ins
Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy
The above privacy statement may not be applicable in all countries of BopworxTM visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.